Sorry to hear of the install delay caused by the wall. I think there’s something missing to the Virgin Media wall socket in my flat. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Thanks to everyone who replied to my question about removing old telephone boxes and wire. Any help much appreciated, could a mod please help? 0 Kudos Reply. Tudor. on 15-02-2022 10:03. Browse Virgin Media Virgin Media Community. Security matters. When I proceeded to set up my Hub 3 I quickly realised that. Give the pre-installs team a call on 0800 052 1734. Push fit the VM-supplied lead onto the socket. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Virgin Media; My Virgin Media; Shop; Help;. . Everything is freshly decorated and the telly, internet and TV work fine. I am so sorry that you have - 5404317 BrowseI need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. My Virgin Media App. Tudor. Virgin offers self-install to properties that have recently had a service. on 01-12-2022 11:22. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. New Install Assistance. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No virgin media wall socket. However, I do not have any of the specified wall sockets available. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Cihank617. Browse Virgin Media Virgin Media Community. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Virgin media wall socket in an unusable place. Browse Virgin Media Virgin Media Community. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. I’ve tried calling but the people I’m connected to keep hanging up. Hi , Thank you for getting back to me via private message. I only found an openreach mastersocket 5c in the flat. Also there will be an external, often brown, omnibox. Joining in Options. Manage Your Account. i received an installation kit for my broadband but my property. I don't work for Virgin Media. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 0 Kudos. Hi, Iv just received my new broadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account -. I spoke to 3 customer service people yesterday and none could help. So, a 50 minute broadband, TV and phone. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. Manage Your Account. There is a wire within the box but it’s too short to reach and also does n. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. 1 [or 192. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Broadband deals. 24-03-2021 05:06 PM. I don't work for Virgin Media. Virgin wall socket Tashamegan. Virgin Media; My Virgin Media; Shop; Help;. Turn on and start the Box. Standard Member. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Phone. There is a cable coming from outside into my - 5368947. 0 Kudos Reply. Virgin Media Wall Socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I end up calling and the person on the phone said its been - 5401028. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. The wall socket is - 5109379. 3 minutes ago. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Broadband and TV deals. 14-08-2023 16:02 - edited 14-08-2023 16:05. 100. I don't see a virgin media wall socket. I ordered a broadband only package because it said I could self install the kit. Trace any cables coming out of it and check the ends of them. Tudor. Broadband. I have booked a technician but I don't know if i have to inform the. Phone. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. One of them was Telewest. . Stay safe online. My Virgin Media App. Re: No virgin media wall socket. QuickStart, set up and connections. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I've had a quickstart and they sent it but there is no previous virgin connection. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. ” I did not get a silver terminator cap in my packaging to send back. VM BB TV Landline. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. Stay safe online. The box does however have a hole in. When im connected via lan from MB to Router i get 900mb to 1000mb. . Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I don't have a Virgin wall socket. This seems to be the only way that i can speak to someone about the issue. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Being connected to the internet is one of the most important modern essentials in 2022,. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I make the order with Quick Install, but I don’t have any wall socket in my house. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Sign in . We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. - 5201249. Entertain me; Broadband Deals. Wall socket. Virgin Media; My Virgin Media; Shop; Help; Virgin. You don't need a wall socket, as long as you have a live cable to connect the HUB to. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Choose the best spot for your wifi hub. Virgin Media Community. . You dont need a new router just for the test the Computer will connect directly. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Broadband wall socket. Back a step. Browse Virgin Media Virgin Media. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Entertain me; Broadband Deals. VM BB TV Landline. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. QuickStart, set up and connections. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Just moved in to new (rental) flat. Switched On Families. I tried calling for an installation but couldn’t get. Other times you will find an unbranded connection point on the wall. When ordered it didn't say anything about needing a VM wall socket. AnthonyRaw1986. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. If you're not a customer, and you're looking to check if we supply your address, you can check here. Explain you need a manned install. I just received my Virgin kit but when I tried to instal it I realised that I don’t have a virgin wall socket , my neighbour has - 5169065It's quite possible that one socket is inactive because its cable was cut years ago. . Some of the cables hanging out the wall were cut off after the house improvements. Customer since 1993. You can also check for a loose cable as not all properties have a socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Its a flat £25 charge to move the connection points and rebalance power levels. Account - Cable. Tudor. Please there is no virgin media wall socket and I don't know how to go about the installation. The openreach socket can take a landline cable or an ethernet cable. The box and cables may have been removed by the previous occupiers. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Virgin Media; My Virgin Media; Shop; Help;. We would like to show you a description here but the site won’t allow us. ThanksThe box and cables may have been removed by the previous occupiers. Now have to wait until late next week for a technician to arrive!Feb 22, 2022. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Plug the cables into the Hub. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Have I helped? Click Mark as Helpful Answer or use Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I can’t push - 5368162. Whichever is the most suitable. New Install Assistance. Internet connectivity is one of the most. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Mark as New. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. Options. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. 3: HDMI to your TV. We can certainly get an engineer visit booked for you to come and install. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. SpeedProbably for a TV box connection. 7; 0; 0; CoachDanny. No Virgin Media wall socket on 19-10-2022 08:24. The package was delivered but there is no wall socket for me to plug into. Don’t plug the power cable into a plug socket yet. Stay safe online. It is easier to decorate without wires and boxes so I would like to hear your expe. This so calle. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. You’ll leave the Hub alone for 10 minutes. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. My pc is uptaris with my wife card i get about 300-400. Not all properties have a socket. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. The box and cables may have been removed by the previous occupiers. 19 minutes ago. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Dave. But I don't think I have any Virgin Media Wall sockets in my house. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Learn more. One of them was Telewest. 0800 052 1734-----Damaged Wall socket. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Hi I have ordered a quick start kit and don't have a virgin media wall socket. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Plug the cables into the hub. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. The OUT terminal from the Technetix isolator has a terminator cap on it. i dont have the box on the wall that you need to plug it into - 5040054. 4 weeks ago. 0 Kudos Reply. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Learn more. If possible, I would like to get rid of this rather ugly white. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. hi. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Can you help? - 5401771 BrowseHi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Account - Mobile. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Sign in . I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. charleykate10. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. It probably goes into another room in the house. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. I don't see a virgin media wall socket. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Turn on and start the hub. I could connect it in my house self install. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Choose the best spot for your wifi hub. on 17-12-2022 10:39. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. It should work ok. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. There must have been a previous installation or you would not have been offered a self install. 1. Only an aerial cable (pictured below) connected to a box outside my flat. Broadband Deals. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Account - Cable. I can only find the TV socket. No vm wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. The second socket is in the study and I need a wired connection here. Re: No wall socket. Vonage 2nd line. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. we're glad you're. Or call and get a manned install if you really want a wall socket installed. Feb 22, 2022. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I just got Virgin Media kit and read all information carefully and checked - 5200805. I don’t have a virgin media socket on my wall; Options. No, the ethernet cable is for a wired device if you have one. Chatter and natter. 0 Kudos Reply. Follow these steps to install your virgin Media Broadband, TV and Phone service. We have tried plugging it into the only box we found it would fit but no luck. The block box on second picture is an amplifier for terrestrial TV. Stay safe online. on 21-02-2023 19:59. Virgin media wall socket for broadband is not what js shown on the installation guide. Go to solution. Broadband and phone deals. The wall box may be branded with the logos of an old cable TV company (not VM). - 5156775. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I have noticed that i do not have any internal wall socket. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. I've got the same problem as above. 0. The OUT terminal from the Technetix isolator has a terminator cap on it. You need to go outside and locate the brown or grey omnibox on the wall. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. I'm very sorry to hear you didn't have a wall socket. No virgin media wall socket mattz1106. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Got my virgin media self install kit but I don't have a virgin socket. log into hub3 - 192. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. I have been given other details for the account such as the account number/area code and. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Joining in 143 Views. 0 Kudos Reply. We have the quickstart pack but sadly cannot get broadband set up and working. However, I do not have any of the specified wall sockets available. Security matters. VM BB TV Landline. cable from wall. Re: Wall socket. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Can you help me please. Joining in. Home Phone. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. The Openreach sockets do not work for Virgin Media. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. - 5250024Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Feb 22, 2022. The existing cables will be screw-on (11 mm spanner or pliers required). Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. You have at least tested the ringing capacitor issue in the diagnostic process. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have the quickstart pack but sadly cannot get broadband set up and working. My problem, like many others is the main phone line is in one room and the hub in another. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. That is a rooftop aerial outlet for Freeview TV. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. on 30-09-2022 14:24. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. My Virgin Media App. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I moved house with my family and we wanted to move to Virgin Media. You should be able to do it on a call to CS. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It is likely you will be waiting a few days. Virgin Phone Switchover. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I'm here to share knowledge, I don't work for Virgin Media. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. If you have been given a Quickstart pack,. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Broadband and TV deals. Stream from Virgin Media. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Please help. can someone from VM please contact me about moving a wall socket. Not able to set up my broadband. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Broadband. Connect the Hub’s power cable with the blue tab. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. there is brown box outside but the cables are not coming in . those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. If no. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The top “capped” one is marked FM & has been disused since cable went digital. But I have no Virgin Media Wall socket in my - 5339557. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Stay safe online. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Don’t have a virgin media wall socket; Options. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Plug the cordless base. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . Well I can't seem to find anything like that and the closest thing I can find is a. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. I don't work for Virgin Media. All the wall. That looks like a Sky dish cable. My Virgin Media App.